eBuyer Returns Policy – Only ONE month!

Returns and Warranty (as reported by Dug)

eBuyers’ Terms and Conditions state (as of 12 Aug 2010):

eBuyer Terms and Conditions

6. Defective Goods and Warranty

6.1 All products (excluding Grade A and B used goods) come with a 1 month guarantee as agreed in the relevant product specification on the website. In the case of a fault, Ebuyer will offer to repair, replace or refund the cost of an item within a 1 month period. If a fault occurs outside of this 1 month period, you are required to contact the manufacturer directly.

This is at odds with the Sale of Goods Act, 1979:

Sale of Goods Act, 1979

The Sale of Goods Act 1979 (as amended) says: if goods break within the first six months after purchase then there is a presumption the goods were faulty when sold.

My item was purchased on the 14th June 2010, and on the 11th August 2010, I found it to be faulty. They’re saying they’re refusing the accept it since their terms state they are only responsible for the first month. I’ve contact the manufacturer, they say I have no contract with them, and that I have to pay to return it.

On a related note, be aware of this legislation; a lot of companies don’t like it and refuse to accept it:

Distance Selling Regulations, 2000 [PDF]

Only if it is covered in the contract and the written information can you require the consumer to pay for the cost of returning the ordered goods. If the consumer then fails to return the goods, or sends them at your expense, you can charge them the direct cost to you of the return, even if you have already refunded the consumer’s money. You are not allowed to make any further charges, such as a restocking charge or an administration charge.

Tuesday, September 28th, 2010 Uncategorized 3 Comments
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